Privacy Policy

Effective Date: February 11, 2025

1. Introduction

This Privacy Policy applies to True North Painting (https://truenorthpaint.com) (hereinafter “The Company”). At True North Painting, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguardyour personal information when you interact with our website or services.

2. Information We Collect

2.1 Personal Information

We collect information you provide when filling out forms, contacting us, or using our services, including:

• Name
• Email Address
• Phone Number
• Project Details

2.2 Usage Data

To enhance user experience and website performance, we may collect:

• IP Address
• Browser Type
• Pages Visited

3. How We Use Your Information

Your information is used to:

• Respond to inquiries and follow up on your requests
• Improve our website and services based on user feedback and analytical data
• Send appointment reminders, project updates, and billing information

4. SMS Consent & Phone Numbers

Phone numbers collected for SMS communication will only be used to provide service-related updates. We do not share or sell phone numbers to third parties.

By opting in, you agree to receive appointment reminders, project updates, and billing notices.
You may opt out at any time by replying STOP to our messages.

5. Removal of Information

You may request to have your personal information removed from our database at any time. Simply contact us at georgie@truenorthpainting.com, and we will process your request promptly.

6. Secure Storage

Your information is stored in secure databases protected by firewalls and industry-standard security measures to prevent unauthorized access.

7. Cookies & Tracking

Our website may use cookies to enhance functionality and analyze user behavior. We use third-party tools, such as:

• Google Analytics & Facebook Pixel to collect anonymous data for website improvement and advertising
• You can manage or disable cookies through your browser settings

7.1 Working with Google

We may use Google’s marketing technology to display ads based on previous interactions with our website.
Users can manage or opt out of these ads through Google’s Ads Preferences Manager or the Network Advertising Initiative opt-out page.

8. Embedded Content

Our website may feature embedded content (videos, images, articles) from third-party sites. This content behaves as if you visited the external website directly and may collect data about your interactions.

9. Data Retention

We retain personal data as needed for business or legal purposes.

• Comments and metadata may be stored indefinitely
• Registered users may update or delete their information at any time

10. Your Rights

You have the right to:

• Request access to your personal data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications

To exercise these rights, contact us at georgie@truenorthpainting.com.

11. How We Protect Your Data

We implement industry-standard security measures, including:

• Encryption
• Secure servers
• Restricted access to sensitive information

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.

13. Questions?

If you have any questions or concerns, please contact us:

📍 True North Painting
📧 Email: georgie@truenorthpainting.com
📞 Phone: 440-665-6347
🌐 Website: https://truenorthpaint.com